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The civility solution : what to do when people are rude 1st ed.
Forni, P. M.

Publisher:	St. Martin's Press,
Pub date:	2008.
Pages:	xxi, 166 p. ;
ISBN:	0312368496
Item info:	1 copy available at Elmira - Central (Steele) Library.

Holdings
Elmira - Central (Steele) Library	Copies	Material	Location
395 F727	1	Adult NonFiction Book	Standard shelving location

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Leader	am4a0c
key	ocn181601420
Data source	OCoLC
Fixed field data	080303s2008 nyu b 000 0 eng
LCCN	2008009448
ISBN	0312368496 : $19.95
IAN	9780312368494
Local system #	(Sirsi) i9780312368494
Cataloging Source	DLC DLC BTCTA BAKER YDXCP UKM C#P
LC Call Number	BJ1533.C9 F67 2008
Dewey Decimal Classification Number	395 22
Personal Author	Forni, P. M.
Title	The civility solution : what to do when people are rude / P.M. Forni.
Portion of title	What to do when people are rude
Edition	1st ed.
Publication info	New York : St. Martin's Press, 2008.
Physical description	xxi, 166 p. ; 19 cm.
Bibliography note	Includes bibliographical references (p. [161]-166).
Contents	Wisdom and skills -- On rudeness -- Preventing rudeness : eight rules for a civil life -- Accepting real-life rudeness -- How to respond to rudeness -- Situations and solutions -- The near and not so dear : spouses, family, and friends -- The neighbors--noisy, nosy, and nice -- Workplace woes -- On the road, in the air, and aboard the train -- The world of service -- Digital communication.
Subject term	Courtesy.
Subject term	Etiquette.
Held by	ELMIRA