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Penn Yan Public Library (Polaris)
The civility solution : what to do when people are rude 1st ed.
    Forni, P. M.
Publisher: St. Martin's Press,
Pub date: 2008.
Pages: xxi, 166 p. ;
ISBN: 0312368496
Item info: 1 copy available at Elmira - Central (Steele) Library.
Holdings
Elmira - Central (Steele) Library Copies Material Location
395 F727 1 Adult NonFiction Book Standard shelving location
Summary

Many of us find ourselves confronted with rudeness every day and don't know how to respond. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author of Choosing Civility , has the answer. knows that rudeness begets rudeness and, in The Civility Solution , he shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following?

...A salesperson ignores your requests

...A fellow driver gives you the infamous "finger"

...Your child's playmate misbehaves

...Your boss publicly reprimands you

P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.

Distributed by Syndetic Solutions, Inc.
Library Journal Review
According to Forni (Choosing Civility), founder of the Johns Hopkins Civility Project (1997-2000), rudeness begets rudeness, and the only way to break the cycle is through assertive and civil behavior. In Part 1 of his latest book, he describes some of the causes of rudeness (e.g., anger, fear, inflated self-worth) and the negative consequences of rude behavior in daily life. He suggests eight rules for a civil life, which include respecting others and paying attention to small things. In Part 2, Forni provides over 70 examples of situations in which rudeness arises and solutions for dealing with them. Readers who have been criticized in public or annoyed by a loud cell phone conversation get realistic help. Highly recommended for all libraries. (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted. From: Reed Elsevier Inc. Copyright Reed Business Information
Author Biography
Distributed by Syndetic Solutions, Inc.
Table of Contents
Distributed by Syndetic Solutions, Inc.

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Leader am4a0c
key ocn181601420
Data source OCoLC
Fixed field data 080303s2008 nyu b 000 0 eng
LCCN 2008009448
ISBN 0312368496 : $19.95
IAN 9780312368494
Local system # (Sirsi) i9780312368494
Cataloging Source DLC DLC BTCTA BAKER YDXCP UKM C#P
LC Call Number BJ1533.C9 F67 2008
Dewey Decimal Classification Number 395 22
Personal Author Forni, P. M.
Title The civility solution : what to do when people are rude / P.M. Forni.
Portion of title What to do when people are rude
Edition 1st ed.
Publication info New York : St. Martin's Press, 2008.
Physical description xxi, 166 p. ; 19 cm.
Bibliography note Includes bibliographical references (p. [161]-166).
Contents Wisdom and skills -- On rudeness -- Preventing rudeness : eight rules for a civil life -- Accepting real-life rudeness -- How to respond to rudeness -- Situations and solutions -- The near and not so dear : spouses, family, and friends -- The neighbors--noisy, nosy, and nice -- Workplace woes -- On the road, in the air, and aboard the train -- The world of service -- Digital communication.
Subject term Courtesy.
Subject term Etiquette.
Held by ELMIRA